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The 3 C's of Creating a Customer-First Dealership CX
As ongoing inventory shortages fuel fierce competition for customers and pre-owned acquisitions, buyer expectations are changing and loyalty is being diminished. At the same time, dealers are being presented with new opportunities to grow their customer base, sales and service revenue – if they’re able to adapt and offer an efficient and effective customer experience.

Join automotiveMastermind experts as they detail the “3 C’s” – committing to a consistent customer engagement strategy, creating efficiencies and calculating costs – of building a more effective and profitable dealership customer experience – even amid ongoing inventory challenges.

May 19, 2022 01:00 PM in Eastern Time (US and Canada)

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Speakers

Ian Grace
Senior Director, Commercial Strategy & Performance @automotiveMastermind
Carla Wade
Senior Director, Inside Sales @automotiveMastermind